Frequenty asked questions about orders & delivery

1. Will I receive track & trace details in connection with delivery?

When we have received your order from the Juliana retailer/dealer where you made the purchase, we send an e-mail and/or text message to confirm where you can find details of the dispatch date.

Standard greenhouses are usually delivered within eight working days.

Prior to delivery, we will also send you e-mail and/or text message notification. The notification will provide track & trace details so you can see the progress of your order. Our terms and conditions of sale and supply give more details about receiving goods from Juliana Drivhuse A/S.

2. What does it cost to have a Juliana greenhouse delivered?

When you buy a greenhouse or orangery from one of our retailers/dealers and it is delivered direct from our warehouse, there is no additional charge for delivery.

However, there may be delivery charges if you buy a greenhouse or orangery sold from the retailer’s/dealer’s own stock.

3. What do I do if there is something missing from the delivery or if the goods have been damaged?

When you receive the goods, it is very IMPORTANT that you check whether the number of packages in the delivery agrees with the dispatch note, and that the goods appear to be complete. Once the goods have been unloaded, they are the buyer’s responsibility, and you have seven days to file any claim against the haulier. If, at the time of unloading, you ascertain or suspect damage in transit, you can receive the goods but sign the consignment note with a caveat.

If you are not home at the time of receiving the goods, please contact our customer service as soon as possible and in plenty of time before expiry of the deadline so that we can file a claim against the haulier.

If, contrary to expectation, one or more packages is missing, please get in touch with our customer service on tel.: +45 6611 1811 or
e-mail: mail@juliana.com. You can also get in touch with customer service in writing; please see the bottom of the current page.

4. Should I expect any delays in connection with delivery?

Unfortunately, under exceptional circumstances, deliveries are sometimes late or postponed. We do all we can to minimise the occurrence of delays, but in certain cases this is unavoidable.

Any delays initiated by Juliana Drivhuse A/S do not give rise to any entitlement to compensation for the customer. See also our terms and conditions of sale and supply.

Any delay on the part of the customer does not result in additional costs unless a fitter has to make a wasted journey.

In such a case, the number of hours wasted plus travel costs will be invoiced.

5. Is there a warranty on Juliana greenhouses and orangeries?

Juliana Drivhuse A/S gives a 12-year warranty on its greenhouses, excluding glass and polycarbonate.

For more information on what the warranty covers, please refer to the assembly guide for the greenhouse in question. The Danish Sale of Goods Act applies in addition.

See also our terms and conditions of sale and supply.

6. Can I return Juliana products?

If you wish to return part or all of your purchase, you may do so provided that the goods are undamaged, they are returned in their original packaging and no attempt has been made to assemble the goods.

Non-standard goods cannot be returned. The customer is responsible for arranging and paying for return freight. See also our terms and conditions of sale and supply.