Frequenty asked questions about Juliana products

1. Where can I find the assembly instructions for my greenhouse?

You can find all the latest, up-to-date assembly instructions for all Juliana, Botanica and Halls greenhouses under “Help & Support” > “Assembly instructions”.

If you need assembly instructions for older or obsolete models, please contact customer service either by phoning +45 6611 1811 or by writing to customer service (details at the bottom of this page).

 

2. Who should I contact in the event of storm damage?

In the event of storm damage to your Juliana, Botanica or Halls greenhouse, we recommend that you first contact your insurance company for an estimate of the damage and to clarify any conditions of cover.

Then get in touch with a Juliana retailer/dealer who will be able to help you replace your greenhouse.

  

3. What is the best way to store my greenhouse if I will not be erecting it immediately?

All packages, including packages containing glass or polycarbonate, must be stored in a dry, safe place.

 

 4. How do I order spare parts for my Juliana greenhouse?

To order spare parts for Juliana, Botanica or Halls greenhouses, please complete the form on the current page.

In “Reason for contact”, please select the option “I want to order spare parts” and then follow the instructions carefully so that we can best help to process your order without unnecessary delays.

If you are in doubt about which spare parts you need or if they are available for your greenhouse, you are more than welcome to phone customer service on tel.: +45 66 11 18 11.

 

5. How can I buy more glass

If you need glazing for your greenhouse, you can order it and have it cut to size by your local glazier.

Some Juliana retailers/dealers also facilitate buying glass and having it cut to size.

For long panes of toughened glass either 3 mm or 4 mm thick, you have the option of ordering direct from Juliana Drivhuse A/S.

Please complete the form at the bottom of the current page. To speed up processing, please have the measurements and item numbers available to identify the glass plate(s) you need. You will find this information in the assembly instructions for your particular greenhouse.

  

6. What can I do to protect my greenhouse during extreme weather conditions (snow, stormy weather, etc.)?

It is difficult to protect yourself 100% against storm-force or hurricane-force winds.

The surest way is to choose a strategic position for your greenhouse in advance. Preferably in the “lee” of other buildings, trees or garden structures that can help to “break” the direction of the wind and create “blind angles” where the wind does not directly blast the greenhouse.

We have found that, beyond a shadow of a doubt, the biggest factor in how well the greenhouse can weather a storm is its position. That applies no matter what model of greenhouse you have.

It could also be a good idea to reinforce the frames of your greenhouse with additional bracing. If you would like more information about this, you are welcome to contact Juliana customer service either by completing the form at the bottom of the current page or by phoning tel.: +45 66 11 18 11.

  

7. Can I have my greenhouse assembled for me?

Yes, you can certainly opt for assembly as an additional purchase. This is agreed and invoiced directly with Juliana Drivhuse A/S.

Please contact our customer service on tel. +45 6611 1811 or by completing the form under "Customer Service", stating in the message which order you are referring to in order to help us progress the planning.

Alternatively, you can order the same services online – see the Juliana Greenhouse Centre online shop for more details.

When the approved Juliana fitters arrive, the site must be level and accessible. There must be access to water, power and a WC, and the customer must be present in order to agree the exact location. It is the customer’s responsibility to ensure that the subsoil is unobstructed to ensure that the fitter does not cause any damage to power, water or gas lines or sewage conduits, etc.

If the fitter will also be assembling a purchased base, it is a prerequisite that any holes required for assembly can be made without obstruction. If any additional work is involved, e.g. digging out roots, large stones or building rubble, this will be billed at a fixed hourly rate.

If the greenhouse is to be mounted against a wall and sealed with caulk, this is not included in the price stated for assembly, but must be agreed separately.

If there are any additional travel expenses resulting from the site not being ready for assembly, this will also be invoiced subsequently.

Juliana Drivhuse A/S will not reinstate any paving, etc., dug up in connection with assembly.

Packaging will be left on the site. The fitter can dispose of the packaging for an agreed extra charge.

At the completion of the assembly process, the customer must be present to review the assembly with the fitter. This process concludes with a signed handover documentation.

See also our terms and conditions of sale and supply.

 

8. Can I buy additional downpipes for Juliana Compact?

It is possible to buy additional downpipes for your Compact. Please contact a Juliana retailer/dealer to place your order.

  

9. Do the automatic window openers work on all Juliana greenhouses, and are they frost tolerant?

All three automatic window openers in the Juliana range fit all greenhouses except Classic and Veranda.

You can order automatic window openers from a Juliana retailer/dealer.

 

10. For which Juliana greenhouses can you buy an add-on cresting?

Cresting is available for the Compact, Premium, Gardener or Orangery models.

You can order cresting from a Juliana retailer/dealer.