Frequenty asked questions about complaints & spare parts

Once the goods have been received, it is important to check for damage in transit.
Any damage in transit must be reported within seven days, as that is the deadline imposed by the haulier. After that, it is not possible to have any damage in transit covered by the haulier.

If it is ascertained that parts of the delivery are missing (missing packages), please contact the Juliana customer centre on tel.: +45 6611 1811 or by e-mail: mail@juliana.com.

If, contrary to expectation, any parts are missing in the individual boxes/packages, you may contact Juliana customer service either by calling +45 6611 1811 or by completing the form at the bottom of the current page and selecting “I wish to file a complaint”.

We endeavour to respond to all enquiries within 48 hours.

The same applies to ordering spare parts. Once you have correctly completed the form at the bottom of the current page (remember to select “I want to order spare parts”) and submitted it digitally, Juliana will send a quotation for approval, after which the order will be expedited.

Spare parts are invoiced directly with Juliana Drivhuse A/S.